Something Fishy
2506 Va Dare Tr.
Nags Head NC 27959
United States
Please take a look at our most frequently asked questions below. If your question is not answered here, please email us. Our policy is to respond to customer emails within 1 - 2 business days.
How long does it take for me to receive my order?
Many items are shipped within a day or two, however, some items are special ordered and may take 7 - 21 days to arrive.
Can I call in my order instead of ordering over the internet?
Yes, please call 252 441 9660 ( see store hours).
What credit cards do you accept?
We accept Mastercard, Visa, American Express & Discover.
Can you ship my order Overnight or 2nd Day?
We offer Priority and Standard shipping.
*If your item is in stock - we can ship next day air or 2 day guaranteed delivery.
Is your site secure?
Something Fishy goes to great lengths to provide our shoppers with maximum internet security. Our web site is secured with SSL ("Secure Socket Layer") which means any information you type in to our web site is encrypted so no one else can see it. While checking out, you will see a little yellow lock pictured at the bottom right hand corner of your screen - this is evidence of the SSL.
Please note: you will not see the little yellow lock at the bottom right hand corner of the screen UNTIL you are actually checking out. While you are browsing the site there is no need for security (encryption). Once you have added all your items to your shopping cart, you will click on a button that says, "Secure Check-Out". At that time, you will be brought to a secure page where you can type in your information.
Additionally, no credit card information is recorded on our web server or transmitted to us via email. Therefore, we have no credit card information stored in our office computers.
We have never had a breach in web site security.
What are your policies on returns and cancellations?
Cancellations
If you would like to cancel an order, please email us. and we will give you a full refund if your order has not already been shipped. If an order has already been shipped, we cannot cancel it.
Returns
If you are dissatisfied with your purchase, contact us within 7 days of receiving it and we will refund your money. Please email us. before returning the merchandise so we can issue a Return Authorization Number and give you instructions. We cannot reimburse for the original shipping charges or the shipping cost to send an order back to us. There is a 15% restocking fee.
Damaged Merchandise
If you receive an item that is damaged, email us. within 3 business days and we will replace it with the identical product at no charge.
Do you accept international orders?
No, we do not accept international orders.
What's the best way to contact you?
The best way to contact us is to email us. We respond to customer emails within 1 business day. During busy seasons , response time is 1 - 2 business days. You may also call us at 252 441 9660 (see store hours).
Shipping Information
Our shipping policy is designed so that you may buy a multitude of items of varying weights, sizes, and quantities and save on shipping.
The more items that are purchased, the more you save on shipping costs.
Shipping and handling charges are:
If merchandise totals $10.00 or less, $6.99 Shipping & Handling
$10.01 to $15.00, $7.75 S&H
$15.01 to $20.00, $8.75 S&H
$20.01 to $45.00, $10.99 S&H
$45.01 to $70.00, $11.99 S&H
$70.01 to $90.00, $12.99 S&H
$90.01 to $110.00, $13.99 S&H
$110.01 to $125.00, $14.99 S&H
$125.01 to $150.00, $16.99 S&H
$150.01 to $170.00, $18.99 S&H
$170.01 to $200.00, $21.99 S&H
$200.01 to $240.00, $25.99 S&H
$240.01 to $300.00, $30.99 S&H
$300.01 to $400.00, $38.99 S&H
$400.01 to $480.00, $46.99 S&H
$480.01 to $580.00, $53.99 S&H
$580.01 to $670.00, $60.99 S&H
$670.01 to $770.00, $71.99 S&H
